Customer Service Superstar – $48,000-$55,000, Mississauga

Are you ready to take your customer service skills to the next level and join a dynamic engineering company? Look no further! We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Superstar.

Key Responsibilities:

• Handle inbound and outbound customer calls and emails in a professional and timely manner
• Provide quotations to the sales team as requested
• Enter new orders into AS400 system
• Coordinate deliveries with the shipping department
• Ensure inventory is up-to-date and accurately reflected in the system
• Address and resolve any customer concerns regarding damaged products
• Communicate effectively with internal departments to ensure customer satisfaction
• Act as a liaison between customers and the engineering team to ensure customer needs are met
• Provide technical support and guidance to customers as needed

Qualifications:

• Post-secondary education in a related field
• Strong customer service skills
• Advanced MS Excel skills
• Excellent verbal and written communication skills
• Ability to multitask and prioritize effectively
• Experience with AS400 or similar system is preferred
• Strong problem-solving skills and ability to think on your feet
• Ability to work in a fast-paced environment

This is a full-time position with working hours from 8:00am – 5:00pm, with competitive pay and benefits. If you have a passion for providing excellent customer service and are looking for an opportunity to grow and develop within a dynamic team, we encourage you to apply by sending your resume to:

adrian@gtasearchgroup.com

Compensation:  $48,000 – $55,000 + Benefits!